Last Updated: 1 June 2026
Introduction
rain-photon ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rain-photon.com or engage our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out our consultation request forms
- Contact us via email
- Subscribe to our communications
- Engage our services for a renovation project
This information may include your name, email address, postal address, project details, and any other information you choose to provide.
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and browsing actions, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Communicate with you about your project
- Send administrative information and updates
- Improve our website and services
- Analyse usage patterns and trends
- Protect against fraudulent or unauthorised activity
Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: With contractors and suppliers involved in your renovation project
- Legal Compliance: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, privacy, safety, or property
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related documentation is retained for seven years following project completion.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
rain-photon
142 Bourke Street
Melbourne VIC 3000
Email: [email protected]